We have developed this policy because we want you to feel confident about the privacy and security of your personal information. Please read it carefully.
We shall observe confidentiality with regards to all information which you give to us about you, however, we are permitted, in terms of the laws of Malta, to disclose such information under certain circumstances, including but not limited to where we are required to do so in terms of law or where ordered to do so by a court order.
a. to any of our professional advisers (including but not limited to financial, legal, management and other advisers as might be engaged from time to time ), or to any of our group entities or affiliated entities, or to any consultants (including market research entities, advertising agencies) or to any actual or potential assignee or transferee of our rights against you, or to any person who may otherwise enter into contractual relations with us in relation to the business relationship with you;
b. to the relative insurance companies with whom we are to negotiate and transact on your behalf, as well as any third parties including the person who is liable for the accident and/or damage to you, suppliers, mechanics, panel beaters etc or any other person to whom we have outsourced any of our activities or services;
c. when the information is required to be disclosed or is requested in the course of a due diligence exercise;
d. when the information is required in the normal course of business with institutions or other persons who are normally bound by similar obligations of secrecy;
e. where required by law, court order or other authority.
3. Processing your Data
We store and process your data, including personal data in terms of the Data Protection Act (Chapter 440 of the Laws of Malta), to the extent that this is necessary for the appropriate conduct of our business relations and conforms to the applicable statutory provisions. We only record information which serves to fulfil our duties and we do this solely within the scope of the service provided to you.
4. Why we Collect your Data
Information about you may be put onto our database and used, analysed and assessed by us to provide you with a better service. We only collect information that we believe to be relevant and required to better conduct our business and to provide our customers with better services. We collect data:
a. for the provision of information or other services in relation to any specific requests that you may make to us;
b. in the event we are face with a court order or other order from a regukatory or other authority;
c. for internal assessment and analysis;
d. for research and statistics;
e. for the detection and prevention of fraud and any other illegal acts;
f. to develop and improve our services;
g. to assist you in repairing your damages and recover debts; and
h. to check your identity and address.
When vetting applications, we may carry background checks on yourself and all parties involved in the accident.
5. Third Party Access to your information
6. Direct Marketing
We may use your contact details and process your personal data to inform you of relevant opportunities, developments, events and products that may be of interest to you. We may carry out direct marketing in order to inform you, by mail, telephone, email or other electronic means, about other services provided by us. Should you not want to be contacted for marketing purposes, you should inform us accordingly in writing.
7. Your Rights
You have the right to write to us and enquire what personal information we hold on you. If it is proved that the information held is inaccurate, we will make the necessary amendments. You also have the right to request rectification, blocking or erasing of such personal data that has not been processed in accordance with such legislation.
8. Web Technology
Whilst we take measures to ensure that your personal data cannot be intercepted by third parties, please note that when using our website, data is transported over an open network (the internet) which is accessible to third parties and which cannot be regarded as a secure environment. We accept no responsibility or liability for the security of your data during transmission via the Internet. We would like to draw your attention to the fact that you can communicate with us by other means whenever you consider it appropriate on data protection grounds.
Similar to other websites, our website utilises a standard technology called ‘cookies’. A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer’s (or other device’s) browser from a website’s server and is stored on your computer’s (or other device’s) hard drive. Cookies allow a website to remember things like your preferences or whether you have logged in, and they allow us to tailor our website to your interests. Information supplied by cookies can also help us to analyse your use of our website and help us to provide you with a better user experience.
We may monitor and record your telephone calls with us in order to ensure that your instructions are accurately carried out, to help us to continually improve our service and to improve security.